Shipping & Returns

Shipping Within The Netherlands

Within the Netherlands ALERO AFRICA use DHL to deliver items. The approximate shipping costs for the Netherlands are €6.95 per package. Shipping costs are based on the total weight of the package. The amounts listed here are for packages between 0 – 10kg. 

Shipping Within EU

Currently we only ship to the following European countries: Germany, Switzerland, Luxembourg, Belgium, the UK, France, Sweden, Norway, Denmark, Finland, Italy and Spain. The approximate shipping costs for these countries are approximately €16.50 per package. We use DHL to deliver packages internationally. Shipping costs are based on the total weight of the package. The amounts listed here are for packages between 0 – 10kg. 

Shipping Times

Netherlands: Your package should arrive 2 – 5 business days after payment is received. For items temporarily out of stock shipping times are between 3 – 8 days. 

For items that are made to fit the shipping times are between 5 – 21 days.

Other EU countries: Your package should arrive 5 – 14 days after payment is received.

  • As a special thank you to our customers, Netherlands delivery is free on orders above €150 EURO / $150 USD / £130 GBP after discount when applicable.
  • Shipping prices are applicable to all orders under €150. This is to supplement the charges incurred from reputable delivery companies. These prices ensure that your product is delivered to you safely and on time.
  • For ‘made to order’ or ‘pre-order’ items, please allow 2-3 weeks after payment has cleared for your item to be made prior to dispatch.

Returns

We want you to be completely satisfied with every purchase from us. If for any reason, you are unhappy about your purchase, please notify us as soon as possible. We accept returns and exchanges within 14 days of delivery of unworn and unwashed items in original condition with tag still attached alongside a completed returns slip. We will gladly receive the return within 14 days after it was delivered to you for an exchange or store credit.

Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely, we will not be able to complete the return process. Please make sure you get tracking on your returns so that proof of delivery can be verified. No returns or exchanges after 14 days.

The item is your responsibility until it reaches ALERO AFRICA. Therefore, for your own protection we recommend that you send the parcel by special delivery or using a delivery service that insures you for the value of the goods.

The cost of sending the original item to ALERO AFRICA is the customer’s responsibility. We will compensate by covering the cost of sending the exchange item to you. We therefore ask that you provide a confirmation of proof of posting.

You may purchase merchandise from this Web site by using any one of the payment options listed here. ALERO AFRICA reserves the right to change its payment procedures at any time without prior notice to you.

We will review the returned package and contact you to let you know that your exchange has been accepted. We will issue a store credit or an exchange on receipt (excluding the original delivery charge), providing our goods are undamaged and returned in a re-sellable condition.

Please allow 14 working days (from the date we receive the returned item) for an exchange to be processed.

We reserve the right to withhold a refund if goods are not returned in their original condition and/or if our goods have been damaged after point of sale through misuse or carelessness.

ALERO AFRICA reserves the right to refuse sale of any of its products at any time.

African fabrics aren’t manufactured by ALERO AFRICA. We only retail items made from them and as a result, ALERO AFRICA is not responsible for the occasional minor imperfections in the fabric (e.g. ink stains, holes, rips etc.) that may be caused by the manufacturer.

Please note: for hygiene reasons, we cannot accept returns or exchanges on earrings/pierced jewellery.

 

Still have some questions?

Please send an email to info@aleroafrica.com if you wish to return or exchange an item.